£30000.00 - £35000.00
Our client is a widely recognised and successful Residential Developer who produce a diverse selection of exclusive schemes and who take great pride in delivering outstanding levels of service to homebuyers.
They are looking for an experienced Customer Service Co-ordinator who will spend part of the week in the Surrey based Head Office and the remainder out in the field visiting customers in the Hampshire and Surrey area. You’ll provide the Company’s customers with an efficient, accurate and responsive customer service by receiving customer communications and co-ordinating contractors and internal customer service staff to ensure all issues raised are monitored and satisfactorily resolved, through the 2-year warranty period and beyond in accordance with the commitments to exceptional service.
In conjunction with the Customer Service Team, you’ll liaise with purchasers, contractors, maintenance team, suppliers and NHBC to ensure that remedial issues are resolved in a timely and efficient manner within the agreed timescales and relevant KPI’s. You will manage department diaries and arrange appointments for service calls, raise instructions and defects notices via the customer service database to Contractors, Suppliers and Site Managers and monitor and report the progress of works. You’ll be responsible for ordering materials via the Buying Department or directly with suppliers and log incoming invoices and tie-up with contra-charge notices.
Suitable applicants will have experience in this or a similar customer service role within the house building, construction or property sector, be self-motivated and result orientated and possess a passion for delivering exceptional customer care. Strong communication skills are essential coupled with a keen eye for detail and the ability to work on multiple cases at any one time. You’ll be computer literate with a good knowledge of Microsoft Word, Excel and Outlook and have experience of working with in-house databases.
Hours: Monday to Friday - 8.00 to 5.30
Candidates who do not have the relevant sector experience need not apply as this is an essential requirement for this role.
I have worked with Steve since 2002 and have found him knowledgeable and well connected in the Housebuilding arena. Steve is easy to deal with, straightforward and hardworking and has built a business dedicated to our sector. I would not hesitate to recommend Rollinson & Hunter, especially on confidential senior searches.
I had the pleasure of dealing with Kerry over a number of months whilst job searching. She was the ultimate professional, engaging, understanding and in touch with her client’s requirements and my needs and aspirations. I would certainly keep a long term relationship with Kerry as she knows her stuff.
I have had the pleasure to work with Steve on a number of initiatives for over 15 years, and have always found him insightful, personable and intent on delivering positive results. I would have no hesitation in recommending his work.
I have known Steve for many years and have always found him to be a great source of staff and contacts in the property industry. He has always been very reliable.
I am really pleased with the service I received from Kerry, she gave me lots of tips ready for my interviews and listened to what sort of jobs I wanted to progress in. She was also upfront with her feedback which I really appreciated. I am now happily working in my new role as a Customer Care Co-ordinator. Thanks Kerry for all your help.
Steve has built a sound and professional recruitment organisation which has always delivered excellent candidates and ultimately the correct choice for the assignments I have instructed him to undertake. His specialism is property and having run this business for some 15 years now, he has a wide range of candidates and a thorough understanding of "the right person for the right job". He is a highly personable individual, allowing him to make contacts easily with all tiers of an organisation, resulting in success at all levels.
Kerry has a very in-depth knowledge of the House and Property Sector’ in terms of job roles and equally how they fit within the industry sector. She was able to give a full brief for the role, company culture and an overview of the industry and then by return invested immense time to drill through my CV to find the perfect fit of skills and experience to match the role – I felt so prepared and confident in the interview as I knew what was required and expected and how my experience would add value (this RARELY happens as a candidate). Exceptional screening process and job matching.
Kerry has been outstanding throughout every stage of my job search. Kerry's knowledge of her field and her dedication to her candidates is second to none; the depth and scope of preparation information she gave me to better prepare me for my interview was invaluable. Thank you for all your help, Kerry.
I was really pleased with the service I received from Kerry at Rollinson and Hunter. I was kept informed from start to finish with the job that I was interested in. Kerry gave me some good tips and advice for the interview and I was so happy when I got the job which included a slight increase in salary after a bit of negotiating. Thanks Kerry for all your help, you're a star!